Privacy Policy

Mullins Tech Solutions, a Tennessee sole proprietorship, with a mailing address of 1769 Kyles Ford Hwy, Sneedville, TN 37869 ("Mullins Tech Solutions," "we," "us," or "our"), provides IT support, network setup and repair, computer setup and repair, device installation and setup, and related technology services. This Privacy Policy explains what information we collect or process, how we use it, how long we retain it, the third-party services involved in our operations, and how you may request access, correction, or deletion of your information.

Information We Collect

Depending on how you interact with us, we may collect or process:

• Contact and identity information: your name, business name, email address, phone number, mailing address, and billing information.
• Contact form and inquiry information: messages you submit through our website, email, phone, customer portal, or other communication channels.
• Customer support and ticketing information: descriptions of technical issues and files, screenshots, logs, or other information you provide in connection with a support request.
• Device and technical information: device type, network information, operating system details, software configuration, account information, diagnostic information, and other technical data encountered while performing requested services.
• Credentials and access information: passwords, access tokens, temporary credentials, or similar authentication information when you voluntarily provide them so we can perform requested work.
• Service content: files, logs, configurations, screenshots, temporary backups, and other information we may access while diagnosing, repairing, configuring, or supporting a system.
• Website and technical usage information: IP address, browser information, request logs, and other information automatically processed by our website, hosting, networking, or security providers.
• Facebook Page and Messenger interactions: comments or messages you send to our Facebook Page and information Meta makes available with those interactions, which may include your name, profile information, profile picture, and a Facebook-assigned identifier.

We do not necessarily collect every category listed above from every customer.

How We Use Information

• Respond to inquiries and support requests.
• Diagnose, repair, configure, maintain, or support devices, networks, software, and accounts.
• Schedule and provide services.
• Prepare estimates, invoices, and service documentation.
• Maintain warranty and service-history records.
• Communicate with customers about ongoing or completed work.
• Protect our systems, customers, and services from misuse or security threats.
• Operate our website, customer portal, Facebook Page, Messenger communications, and related automation.
• Improve our services and internal business processes.
• Comply with applicable accounting, tax, legal, and regulatory obligations.

We do not sell personal information for monetary consideration.

Facebook Page Messages and Comments

Mullins Tech Solutions uses automation to assist with handling comments and Messenger messages received through our Facebook Page.

1. Meta delivers the interaction to systems operated by Mullins Tech Solutions.
2. Our self-hosted n8n automation software may process the content of the message or comment and related information necessary to handle the request.
3. The content may be processed by Ollama, an artificial intelligence system running entirely on hardware controlled by Mullins Tech Solutions, to generate a suggested response.
4. The suggested response is sent through our approval process for human review.
5. A person at Mullins Tech Solutions reviews and approves the suggested response before it is sent or posted.

We do not use OpenAI, OpenRouter, Anthropic, or another externally hosted AI provider to perform inference on Facebook comments or Messenger messages in this workflow.

Because human approval is performed through Slack, message or comment content and a proposed response may be transmitted to Slack as necessary for review and approval.

Cloudflare is used as part of the network connection between our public-facing services and systems hosted by Mullins Tech Solutions.

No AI-generated Facebook or Messenger reply is intentionally sent without human review and approval. We do not use Facebook message or comment content for targeted advertising, and we do not sell that content.

AI Processing

Ollama runs on hardware controlled by Mullins Tech Solutions. Information processed by Ollama for this purpose remains within infrastructure operated by Mullins Tech Solutions rather than being sent to a hosted AI inference provider.

We may retain prompts and generated drafts for a limited period for troubleshooting, quality review, or workflow operation as described below.

Data Retention

Data	General retention period
Contact inquiries	Up to 1 year after the inquiry is resolved.
Support tickets	Up to 1 year after the ticket is closed.
Invoices, payment records, and tax records	For the period reasonably necessary to meet applicable accounting, tax, and legal requirements.
Facebook messages and comments stored in our systems	Generally up to 90 days after the conversation or request is resolved.
Facebook information incorporated into a support ticket	May be retained according to the 1-year support-ticket retention period.
AI prompts and generated drafts	Generally up to 30 days.
Temporary customer backups created for service	Generally deleted within 30 days after service completion unless a different period is agreed or legally required.
Technical and automation logs	Generally up to 30 days unless longer retention is reasonably necessary for security, troubleshooting, legal compliance, or protection of legal rights.
Credentials and access information	Only as long as reasonably necessary to perform the requested service; removed, deleted, or revoked when no longer needed where practical.

Third-party platforms such as Meta, Slack, Cloudflare, email providers, payment providers, or remote-support providers may retain information according to their own privacy policies and retention practices. Mullins Tech Solutions cannot directly delete information held solely by those third parties.

Customer Backups

Customers are responsible for maintaining appropriate backups of their own information. When agreed as part of a service engagement or reasonably necessary to perform requested work, Mullins Tech Solutions may create a temporary backup of customer information.

Temporary backups created by Mullins Tech Solutions are generally deleted within 30 days after completion of the applicable service unless another retention period is agreed or required.

Remote Support

Mullins Tech Solutions may use remote-support software with your authorization to diagnose or resolve technical issues. Mullins Tech Solutions does not intentionally make audio or video recordings of remote-support sessions and does not routinely record the contents of remote sessions.

Remote-support software, networking systems, or security systems may automatically generate limited technical or connection logs as part of normal operation.

Third-Party Services

Depending on your interaction with us, third-party services may include:

• Meta Platforms, Inc. — Facebook Pages, Messenger, and related APIs.
• Slack — internal human review and approval of certain automated communications.
• Cloudflare — network connectivity, tunneling, security, and related infrastructure services.
• Email service providers — sending and receiving communications.
• Payment providers — processing customer payments where applicable.
• Remote-support software providers — providing remote assistance when requested.
• Other software, hardware, hosting, or technology vendors necessary to provide requested services.

Our n8n automation system, Ollama AI processing, support-ticket databases, and certain other business systems are hosted on infrastructure controlled by Mullins Tech Solutions.

Third-party services operate under their own privacy policies and terms.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or misuse. These measures may include access controls, authentication, network-security controls, system monitoring, limited retention, and removal of credentials or access when no longer required.

No electronic system, network, transmission method, or storage system can be guaranteed to be completely secure.

Data Access, Correction, and Deletion Requests

You may request access to, correction of, or deletion of personal information maintained by Mullins Tech Solutions.

To make a request, email support@mullinstechsolutions.com with the subject Privacy or Data Deletion Request. Please provide enough information for us to identify the applicable records. For a Facebook or Messenger request, this may include your Facebook name and an approximate date or description of the interaction. Do not send your Facebook password.

We may take reasonable steps to verify your identity before fulfilling a request. We do not charge a fee merely for requesting deletion of personal information. We will act on valid deletion requests without undue delay and generally aim to respond within 30 days.

We may retain information when reasonably necessary to comply with applicable law, maintain required accounting or tax records, establish or defend legal claims, investigate fraud or security incidents, or honor another lawful retention obligation.

A request to delete information from systems operated by Mullins Tech Solutions does not automatically delete information independently retained by Meta, Slack, or another third-party service.

For step-by-step deletion instructions, see our Data Deletion Instructions.

Facebook Data Deletion

Facebook and Messenger users may specifically request deletion of information received by Mullins Tech Solutions through our Facebook Page or Messenger integrations.

Send the request to support@mullinstechsolutions.com with the subject Facebook Data Deletion Request. Include enough information for us to locate the interaction, such as your Facebook name and the approximate date of the message or comment.

After verifying the request where appropriate, we will delete applicable Facebook-derived information from systems under our control unless continued retention is legally required or otherwise permitted by applicable law.

Children's Privacy

Our services are intended primarily for adults, households, and businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we learn that such information was collected improperly, we will take reasonable steps to delete it.

A parent or responsible adult should submit service requests involving a minor.

Your Choices

You may choose not to provide information that is not necessary for the service you request. You may stop messaging our Facebook Page, unfollow the Page, or stop using our website or customer portal at any time.

You may also contact us to ask questions about our privacy practices or the information we maintain about you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. The "Last updated" date at the top identifies the most recent revision.

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